27 Sep 2012

National Consumer Helpline Records 10731 Calls in August, 2012





New Delhi:(Page3 News Network)-The National Consumer Helpline (NCH) received 10731 calls during August,  2012. In addition to these telephonic calls/complaints, 1452 complaints were also received through online complaint system on NCH website.
  The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Gujarat, Madhya Pradesh,Bihar,West Bengal, and Punjab.

Break-up of calls in respect of top 10 States during August, 2012 is as under:


S. No.
State
Complaints
% age of total calls
1
Delhi
2655
24.74
2
Uttar Pradesh
1652
15.39
3
Maharashtra
1377
12.83
4.
Haryana
975
9.09
5.
Rajasthan
755
7.04
6.
Gujarat
491
4.58
7.
Madhya Pradesh
426
3.97
8.
Bihar
419
3.90
9.
West Bengal
360
3.35
10.
Punjab
327
3.05

‘Products’ sector recorded maximum complaints i.e. 19.82 percent. It was followed by ‘Telecom’ ‘Education’ ‘Banking’ ‘E-Commerce’ ‘Legal’Insurance’ ‘LPG’ and.       As per feedback received from 1166 callers, 1001 complaints were resolved under  convergence with various companies.
Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues. Complaints can be registered also on the website: www.nationalconsumerhelpline.in.

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